Downloads
- TMO00894344_03.12.2020 Witness Statement of Samantha Burrell.pdf(2.99 MB)
- IDX0692_Samantha Burrell (KCTMO).pdf(49.49 KB)
- TMO00894345_Exhibit SB_1 - Performance Development Review dated 18 April 2017.pdf(214.3 KB)
- TMO00894346_Exhibit SB_1 - Performance Development Review dated 18 April 2017.pdf(14.62 MB)
- TMO00894347_Exhibit SB_1 - Performance Development Review dated 18 April 2017.pdf(6.18 MB)
- TMO00894348_Exhibit SB_10 - Emails from Chris Furlong who congraulated the team for brining down the number of repairs follwing the reshuffle.pdf(894.89 KB)
- TMO00894349_Exhibit SB_10 - Emails from Chris Furlong who congraulated the team for brining down the number of repairs follwing the reshuffle.pdf(496.55 KB)
- TMO00894350_Exhibit SB_10 - Emails from Chris Furlong who congraulated the team for brining down the number of repairs follwing the reshuffle.pdf(221.45 KB)
- TMO00894351_Exhibit SB_11 - WIP Tracker spreadsheet which was an internal management document to track the backlogged repairs.pdf(216.89 KB)
- TMO00894352_Exhibit SB_11 - WIP Tracker spreadsheet which was an internal management document to track the backlogged repairs.xlsx(152.28 KB)
- TMO00894354_Exhibit SB_12 - Customer satisfaction surveys examples.pdf(216.87 KB)
- TMO00894355_Exhibit SB_12 - Customer satisfaction surveys examples.xlsx(1.98 MB)
- TMO00894356_Exhibit SB_13 - A selection of complaint investigations photos.pdf(322.16 KB)
- TMO00894357_Exhibit SB_13 - A selection of complaint investigations photos.pdf(577.95 KB)
- TMO00894358_Exhibit SB_13 - A selection of complaint investigations photos.pdf(342.38 KB)
- TMO00894359_Exhibit SB_13 - A selection of complaint investigations photos.pdf(431.71 KB)
- TMO00894360_Exhibit SB_13 - A selection of complaint investigations photos.pdf(387.49 KB)
- TMO00894361_Exhibit SB_13 - A selection of complaint investigations photos.pdf(347.94 KB)
- TMO00894362_Exhibit SB_13 - A selection of complaint investigations photos.pdf(517.15 KB)
- TMO00894363_Exhibit SB_13 - A selection of complaint investigations photos.pdf(470.27 KB)
- TMO00894364_Exhibit SB_13 - A selection of complaint investigations photos.pdf(417.91 KB)
- TMO00894365_Exhibit SB_13 - A selection of complaint investigations photos.pdf(917.55 KB)
- TMO00894366_Exhibit SB_13 - A selection of complaint investigations photos.pdf(416.63 KB)
- TMO00894367_Exhibit SB_13 - A selection of complaint investigations photos.pdf(450.4 KB)
- TMO00894368_Exhibit SB_13 - A selection of complaint investigations photos.pdf(336.05 KB)
- TMO00894369_Exhibit SB_13 - A selection of complaint investigations photos.pdf(455.85 KB)
- TMO00894370_Exhibit SB_13 - A selection of complaint investigations photos.pdf(340.14 KB)
- TMO00894371_Exhibit SB_13 - A selection of complaint investigations photos.pdf(355.73 KB)
- TMO00894372_Exhibit SB_13 - A selection of complaint investigations photos.pdf(408.05 KB)
- TMO00894373_Exhibit SB_13 - A selection of complaint investigations photos.pdf(642.41 KB)
- TMO00894374_Exhibit SB_13 - A selection of complaint investigations photos.pdf(217.99 KB)
- TMO00894375_Exhibit SB_13 - A selection of complaint investigations photos.pdf(391.24 KB)
- TMO00894376_Exhibit SB_2 - New starters system pack.pdf(157.69 MB)
- TMO00894377_Exhibit SB_2 - New starters system pack.pdf(214.46 KB)
- TMO00894378_Exhibit SB_3 - Photos of leak boards.pdf(426.04 KB)
- TMO00894379_Exhibit SB_3 - Photos of leak boards.pdf(215.78 KB)
- TMO00894380_Exhibit SB_3 - Photos of leak boards.pdf(414.1 KB)
- TMO00894381_Exhibit SB_5 - Live Leaks.pdf(2.13 MB)
- TMO00894382_Exhibit SB_5 - Live Leaks.xlsx(35.32 KB)
- TMO00894383_Exhibit SB_5 - Live Leaks.pdf(1.39 MB)
- TMO00894384_Exhibit SB_5 - Live Leaks.pdf(217.8 KB)
- TMO00894385_Exhibit SB_5 - Live Leaks.pdf(1.08 MB)
- TMO00894386_Exhibit SB_6 - Dealt with complaint.pdf(3.36 MB)
- TMO00894387_Exhibit SB_6 - Dealt with complaint.pdf(220.31 KB)
- TMO00894388_Exhibit SB_7 - Complaints flow chart.pdf(297.14 KB)
- TMO00894389_Exhibit SB_7 - Complaints flow chart.pdf(216.47 KB)
- TMO00894390_Exhibit SB_8 - Day to day management of the KCTMO complaint process.pdf(4.89 MB)
- TMO00894391_Exhibit SB_8 - Day to day management of the KCTMO complaint process.pdf(218.7 KB)
- TMO00894392_Exhibit SB_9 - Repairs Direct Improvement Plan.pdf(727.13 KB)